Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our counselling and tuition services.
1. Information We Collect
We may collect the following types of personal information:
- Name, contact details (phone, email, address)
- Date of birth (if necessary for tuition services)
- Academic or therapy-related history you choose to provide
- Payment information (for session bookings)
- Any communication you send us via email or our contact forms
2. How We Use Your Information
We use your information to:
- Schedule and manage therapy or tuition sessions
- Provide appropriate support and personalised services
- Respond to your inquiries and communicate with you
- Maintain accurate records for service delivery
- Process payments and issue receipts
3. Confidentiality
All therapy-related communication and records are kept confidential, in compliance with professional ethics and legal requirements. We will not share your information with third parties unless:
- You give written consent
- It is required by law or necessary to prevent harm
4. Data Storage and Security
We store your information securely, whether it is physical (written notes) or digital (electronic records). Only authorised personnel have access to your data.
5. Your Rights
You have the right to:
- Access your personal information
- Request corrections or updates
- Withdraw consent for non-essential uses of your data
To request access or changes to your data, please contact us via the details below.
6. Contact Us
If you have any questions or concerns about this policy, please contact:
Jann Lee
Email: jannlee@outlook.co.nz
